ANALISIS BIAYA MUTU (COST OF QUALITY) DALAM PENINGKATAN MUTU LAYANAN KESEHATAN DI PUSKESMAS KABUPATEN SLEMAN PROVINSI DAERAH ISTIMEWA YOGYAKARTA
| Main Authors: | , Tri Astuti Sugiyatmi, , Dr. Tjahjono Kuntjoro, MPH, DrPH |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2012
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/98668/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55565 |
Daftar Isi:
- Background : A lot of customer complaints and even lawsuits show that our health care has not been in a good quality yet. There is also no enough support from any relations to the problem. In this case, the calculation of quality cost in Public Health Centers (PHC) is needed to obtain a picture of how much the cost of good quality should be allocated to reach such quality. This study aims to obtain the amount of the quality cost and the efforts to improve the quality of PHC through the commitment of the top management and the support of the stakeholders in Sleman PHC, DIY. Method : The research is a case study with a multi-case intertwined draft design. The analysis units are four PHC that apply quality management system (QMS) and two centers that have not apllied it yet. The subjects of the research are the 2010 budget documents with the instrument of PAF (prevention, appraisal, failure) checklist model. The qualitative data is done by interviewing some informants. Result :The average quality cost of the PHC with QMS implementation is IDR 70,000,803