The Application of quality function deployment (QFD) for identification of service quality to increase customer satisfaction in Natour Garuda Hotel Yogyakarta

Main Authors: , ANDARINI, Ika Anitya, , Prof.Ir. Boma Wikan Tyoso, MSc.,PhD
Format: Thesis NonPeerReviewed
Terbitan: [Yogyakarta] : Universitas Gadjah Mada , 2003
Subjects:
ETD
Online Access: https://repository.ugm.ac.id/49085/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=9950