The Application of quality function deployment (QFD) for identification of service quality to increase customer satisfaction in Natour Garuda Hotel Yogyakarta
| Main Authors: | , ANDARINI, Ika Anitya, , Prof.Ir. Boma Wikan Tyoso, MSc.,PhD |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2003
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/49085/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=9950 |
| Description not available. |