ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN FARMASI DI APOTEK PELENGKAP KIMIA FARMA NO. 12 RSUP dr. SOERADJI TIRTONEGORO KLATEN
| Main Authors: | , ENGGAR ANITAWATI, S.Si, Apt, , Prof. Dr. Achmad Fudholi, DEA., |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2012
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/100045/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=56563 |
Daftar Isi:
- One indicator of the success of individual health care is patient satisfaction. Customer satisfaction is defined as a response to the evaluation of the expectations of service prior to the actual performance perceived. The study aims to know outpasient satisfasion the quality of based on the results showed in Pharmacy Services Complementary Kimia Farma No. 12 RSUP dr. Soeradji Tirtonegoro Klaten an out patient basis have not been able to satisfy pharmacy services in terms of dimensions servqual, that is tangible, empathy, assurance, responsiveness and reliabily in study November 2011