Analisis Kualitas Pelayanan Kesehatan Pada Unit Gawat Darurat Rumah Sakit Umum Daerah Haji Makassar
| Main Authors: | Syafaruddin, Syafaruddin; Rumah Sakit Umum Daerah Haji Makassar, Syukur, Alam Tauhid; Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara, Makassar |
|---|---|
| Other Authors: | Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara |
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Jurnal Administrasi Negara STIA LAN Makassar
, 2014
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| Subjects: | |
| Online Access: |
http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7 http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7/8 |
| ctrlnum |
article-7 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Analisis Kualitas Pelayanan Kesehatan Pada Unit Gawat Darurat Rumah Sakit Umum Daerah Haji Makassar</title><creator>Syafaruddin, Syafaruddin; Rumah Sakit Umum Daerah Haji Makassar</creator><creator>Syukur, Alam Tauhid; Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara, Makassar</creator><subject lang="en-US">Kualitas pelayanan kesehatan; Tangible; Realibility; Responsiveness; Assurance; Emphaty; Unit Gawat Darurat RSUD Haji Makassar</subject><description lang="en-US">Abstrak : Rumah sakit sebagai salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat memiliki peran yang sangat strategis dalam mempercepat peningkatan derajat kesehatan masyarakat. Oleh karena itu, rumah sakit dituntut untuk memberikan pelayanan yang bermutu sesuai standar yang ditetapkan dan dapat menjangkau seluruh lapisan masyarakat. Berdasarkan hal tersebut di atas, maka tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan kesehatan di UGD RSUD Haji Makassar. Metode penelitian menggunakan metode deskriptif kuantitatif dan kualitatif. Populasi penelitian adalah keseluruhan pasien UGD RSUD Haji Makassar pada kurun waktu Maret-April 2014, dengan sampel sebanyak 100 responden melalui teknik penarikan sampel teknik sampling aksidental. Teknik dan instrumen pengumpulan data terdiri atas kuesioner (angket), wawancara, observasi (pengamatan) dan dokumentasi. Teknik pengolahan dan analisis data melalui editing dan tabulasi data dengan analisis data menggunakan pendekatan deskriptif kuantitatif (tabel frekuensi dan persentase) dan skoring. Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan pada UGD RSUD Haji Makassar dilihat dari: (a)  sub variabel/aspek tangible, (b) sub variabel/aspek realibility, (c) sub variabel/aspek responsiveness, (d) sub variabel/aspek assurance, dan (e) sub variabel/aspek emphaty berada pada kategori berkualitas.Kata Kunci : Kualitas pelayanan kesehatan, Tangible, Realibility, Responsiveness, Assurance, Emphaty, Unit Gawat Darurat RSUD Haji Makassar. Abstract : Hospital as one of the health facilities that provide health care services to the public has a very strategic role in accelerating the improvement of the health of society. Therefore, hospitals are required to provide appropriate quality of service standards which can reach all levels of society. The purpose of this study was to determine the quality of health care in emergency unit of Haji Regional Hospital Makassar. The research used descriptive quantitative and qualitative methods. The population was patients of emergency unit during the period of March-April 2014, with a sample of 100 respondents through accidental sampling technique. Techniques and data collection instruments consisted of a questionnaire, interviews, observation and documentation. Data processed and anylised through editing and tabulation by using quantitative descriptive approach (frequency tables and percentages) and scoring. The results showed that the quality of health care in emergency room from: (a) sub-variables/ tangible aspects, (b) sub-variables/reliability aspects, (c) sub-variables/aspects of responsiveness, (d) sub-variables/assurance aspects and (e) the sub-variables/aspects of empathy  were in the good quality.Keywords : Quality of health care, Tangible, Reliability, Responsiveness, Assurance, Empathy, Emergency Unit Haji Regional Hospital Makassar</description><publisher lang="en-US">Jurnal Administrasi Negara STIA LAN Makassar</publisher><contributor lang="en-US">Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara</contributor><date>2014-08-08</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Other:</type><type>File:application/pdf</type><identifier>http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7</identifier><source lang="en-US">Jurnal Administrasi Negara; Vol 20, No 2 (2014): Jurnal Administrasi Negara; 52-61</source><source>1410-8399</source><language>eng</language><relation>http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7/8</relation><rights lang="en-US">Copyright (c) 2014 Jurnal Administrasi Negara</rights><rights lang="en-US">http://creativecommons.org/licenses/by-nc-sa/4.0</rights><recordID>article-7</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other Other: File:application/pdf File Journal:eJournal |
| author |
Syafaruddin, Syafaruddin; Rumah Sakit Umum Daerah Haji Makassar Syukur, Alam Tauhid; Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara, Makassar |
| author2 |
Sekolah Tinggi Ilmu Administrasi - Lembaga Administrasi Negara |
| title |
Analisis Kualitas Pelayanan Kesehatan Pada Unit Gawat Darurat Rumah Sakit Umum Daerah Haji Makassar |
| publisher |
Jurnal Administrasi Negara STIA LAN Makassar |
| publishDate |
2014 |
| topic |
Kualitas pelayanan kesehatan Tangible Realibility Responsiveness Assurance Emphaty Unit Gawat Darurat RSUD Haji Makassar |
| url |
http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7 http://journal.stialanmakassar.ac.id/index.php/jurnal_administrasi_negara/article/view/7/8 |
| contents |
Abstrak : Rumah sakit sebagai salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat memiliki peran yang sangat strategis dalam mempercepat peningkatan derajat kesehatan masyarakat. Oleh karena itu, rumah sakit dituntut untuk memberikan pelayanan yang bermutu sesuai standar yang ditetapkan dan dapat menjangkau seluruh lapisan masyarakat. Berdasarkan hal tersebut di atas, maka tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan kesehatan di UGD RSUD Haji Makassar. Metode penelitian menggunakan metode deskriptif kuantitatif dan kualitatif. Populasi penelitian adalah keseluruhan pasien UGD RSUD Haji Makassar pada kurun waktu Maret-April 2014, dengan sampel sebanyak 100 responden melalui teknik penarikan sampel teknik sampling aksidental. Teknik dan instrumen pengumpulan data terdiri atas kuesioner (angket), wawancara, observasi (pengamatan) dan dokumentasi. Teknik pengolahan dan analisis data melalui editing dan tabulasi data dengan analisis data menggunakan pendekatan deskriptif kuantitatif (tabel frekuensi dan persentase) dan skoring. Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan pada UGD RSUD Haji Makassar dilihat dari: (a) sub variabel/aspek tangible, (b) sub variabel/aspek realibility, (c) sub variabel/aspek responsiveness, (d) sub variabel/aspek assurance, dan (e) sub variabel/aspek emphaty berada pada kategori berkualitas.Kata Kunci : Kualitas pelayanan kesehatan, Tangible, Realibility, Responsiveness, Assurance, Emphaty, Unit Gawat Darurat RSUD Haji Makassar. Abstract : Hospital as one of the health facilities that provide health care services to the public has a very strategic role in accelerating the improvement of the health of society. Therefore, hospitals are required to provide appropriate quality of service standards which can reach all levels of society. The purpose of this study was to determine the quality of health care in emergency unit of Haji Regional Hospital Makassar. The research used descriptive quantitative and qualitative methods. The population was patients of emergency unit during the period of March-April 2014, with a sample of 100 respondents through accidental sampling technique. Techniques and data collection instruments consisted of a questionnaire, interviews, observation and documentation. Data processed and anylised through editing and tabulation by using quantitative descriptive approach (frequency tables and percentages) and scoring. The results showed that the quality of health care in emergency room from: (a) sub-variables/ tangible aspects, (b) sub-variables/reliability aspects, (c) sub-variables/aspects of responsiveness, (d) sub-variables/assurance aspects and (e) the sub-variables/aspects of empathy were in the good quality.Keywords : Quality of health care, Tangible, Reliability, Responsiveness, Assurance, Empathy, Emergency Unit Haji Regional Hospital Makassar |
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IOS2716.article-7 |
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STIA LAN Makassar |
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298 |
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library:university library |
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Perpustakaan STIA LAN Makassar |
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412 |
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Jurnal Administrasi Negara |
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2716 |
| subject_area |
Administrasi Negara dan Militer Manajemen Sosial dan Budaya |
| city |
KOTA MAKASSAR |
| province |
SULAWESI SELATAN |
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IOS2716 |
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2018-01-31T22:43:39Z |
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2018-03-06T13:09:18Z |
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