ctrlnum 1491
fullrecord <?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.stiesia.ac.id/1491/</relation><title>PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK TERHADAP NILAI DAN KEPUASAN PELANGGAN (Studi Pada Penumpang KA. Bangunkarta)</title><creator>KUSUMA, WAHYU PRANOTO HADI</creator><subject>HD28 Management. Industrial Management</subject><description>This study aims to analyze the relationship between quality of service,quality of product to customer value and customer satisfaction, the passenger Bangunkarta train. The study was conducted in June 2014, the study sample as many as 135 passenger with a sampling method using purposive sampling method with the sampling criteria in the set. Analysis tools using SEM (Structural Equation Modeling). The results of the study that partially (individu) are not a significant difference between customer value on customer satisfaction, but there is a significant result between quality of service and product quality to customer satisfaction through customer value as if the mediation.</description><date>2014-05-14</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/1/PENDAHULUAN.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/2/ABSTRAK.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/3/BAB%201.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/4/BAB%202.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/5/BAB%203.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/6/BAB%204.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/7/BAB%205.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/8/DAFTAR%20PUSTAKA.pdf</identifier><type>File:application/pdf</type><language>eng</language><identifier>http://repository.stiesia.ac.id/1491/9/LAMPIRAN.pdf</identifier><identifier> KUSUMA, WAHYU PRANOTO HADI (2014) PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK TERHADAP NILAI DAN KEPUASAN PELANGGAN (Studi Pada Penumpang KA. Bangunkarta). Masters thesis, STIESIA SURABAYA. </identifier><recordID>1491</recordID></dc>
language eng
format Thesis:Thesis
Thesis
PeerReview:NonPeerReviewed
PeerReview
File:application/pdf
File
author KUSUMA, WAHYU PRANOTO HADI
title PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK TERHADAP NILAI DAN KEPUASAN PELANGGAN (Studi Pada Penumpang KA. Bangunkarta)
publishDate 2014
topic HD28 Management. Industrial Management
url http://repository.stiesia.ac.id/1491/1/PENDAHULUAN.pdf
http://repository.stiesia.ac.id/1491/2/ABSTRAK.pdf
http://repository.stiesia.ac.id/1491/3/BAB%201.pdf
http://repository.stiesia.ac.id/1491/4/BAB%202.pdf
http://repository.stiesia.ac.id/1491/5/BAB%203.pdf
http://repository.stiesia.ac.id/1491/6/BAB%204.pdf
http://repository.stiesia.ac.id/1491/7/BAB%205.pdf
http://repository.stiesia.ac.id/1491/8/DAFTAR%20PUSTAKA.pdf
http://repository.stiesia.ac.id/1491/9/LAMPIRAN.pdf
http://repository.stiesia.ac.id/1491/
contents This study aims to analyze the relationship between quality of service,quality of product to customer value and customer satisfaction, the passenger Bangunkarta train. The study was conducted in June 2014, the study sample as many as 135 passenger with a sampling method using purposive sampling method with the sampling criteria in the set. Analysis tools using SEM (Structural Equation Modeling). The results of the study that partially (individu) are not a significant difference between customer value on customer satisfaction, but there is a significant result between quality of service and product quality to customer satisfaction through customer value as if the mediation.
id IOS2680.1491
institution Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
institution_id 314
institution_type library:university
library
library Perpustakaan STIESIA Surabaya
library_id 371
collection STIESIA Repository
repository_id 2680
subject_area Akuntansi
Ekonomi
Manajemen
city KOTA SURABAYA
province JAWA TIMUR
repoId IOS2680
first_indexed 2017-07-10T07:08:39Z
last_indexed 2017-07-10T07:08:39Z
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