Studi Deskriptif Consumer Complaint Behavior dan Complaint Management Melalui Rubrik Surat Pembaca Metropolis Watch Koran Jawa Pos Bulan December 2004, Januari 2005 dan February 2005
| Main Author: | Susanto, Edi |
|---|---|
| Format: | Undergraduate thesis PeerReviewed |
| Terbitan: |
Fakultas Ekonomi UBAYA
, 2005
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| Subjects: | |
| Online Access: |
http://digilib.ubaya.ac.id/pustaka.php/144015 http://repository.ubaya.ac.id/8581/ |