Lihat Juga

• APOLOGY STRATEGIES USED BY AIRLINE OFFICERS IN HANDLING PROBLEMS WITH PASSENGERS
  oleh: Maitimu, Natalia GY; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• THE APOLOGY STRATEGIES USED BY A BUDGET HOTEL FRONT OFFICERS IN HANDLING CUSTOMER COMPLAINTS
  oleh: Talo, Vivere; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)
• The Apology strategies used by customer service officers of a local bank in Surabaya
  oleh: Ruth, Amelia
  Terbitan: (2016)
• THE APOLOGY STRATEGIES IN SIMULATED CLASSROOM SITUATIONS USED BY THE FEMALE AND THE MALE STUDENTS OF THE ENGLISH DEPARTMENT OF PETRA CHRISTIAN UNIVERSITY, SURABAYA
  oleh: Handoko, Venny Angelina; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2016)
• THE POLITENESS STRATEGIES USED BY THE BARISTAS OF‘’STARBUCKS COFFEE’’ IN COMMUNICATING WITH THE CUSTOMERS
  oleh: Samianto, Novinsky P; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)