APA Citation

Ruth, A. E. D. (2017). THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA. K@ta Kita.

Chicago Style Citation

Ruth, Amelia; English Department. THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA. K@ta Kita, 2017.

MLA Citation

Ruth, Amelia; English Department. THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA. K@ta Kita, 2017.

Warning: These citations may not always be 100% accurate.