Lihat Juga

• Persuasive strategies used by Agung Sedayu Group in the infomercial, Metro TV
  oleh: Firmansyah, Iqbal
  Terbitan: (2016)
• THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA
  oleh: Ruth, Amelia; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• PERSUASIVE STRATEGIES USED BY INSURANCE AGENTS IN PROSPECTING CUSTOMERS BASED ON THE CUSTOMERS’ AGE FACTOR
  oleh: Wijaya, Olivia Olga; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• APOLOGY STRATEGIES USED BY AIRLINE OFFICERS IN HANDLING PROBLEMS WITH PASSENGERS
  oleh: Maitimu, Natalia GY; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)
• THE POLITENESS STRATEGIES USED BY THE BARISTAS OF‘’STARBUCKS COFFEE’’ IN COMMUNICATING WITH THE CUSTOMERS
  oleh: Samianto, Novinsky P; English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, et al.
  Terbitan: (2017)