Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)
| Main Authors: | Taufik Yulianto, author, Add author: M. Syamsul Maarif, supervisor |
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| Format: | Masters Bachelors |
| Terbitan: |
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia
, 2004
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| Subjects: | |
| Online Access: |
http://lontar.ui.ac.id/detail?id=82973 |