Pengukuran kualitas pelayanan industri jasa penyewaan menara Telekomunukasi dengan menggunakan metode SERVQUAL dan quality funtion deployment = Measurement of service quality in telecommunication tower provider industry by using SERVQUAL method and quality function deployment

Format: Bachelors
Terbitan: [Fakultas Teknik Universitas Indonesia, ] , 2008
Subjects:
Online Access: http://lib.ui.ac.id/file?file=digital/2016-8/20249909-S50322-Fony Carolina.pdf
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