PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN YANG DIMEDIASI OLEH KEPERCAYAAN (Studi pada Mahasiswa di LDC FEB UB)
The objective of this study on students at LDC FEB UB is to analyze the influence of service quality on customer satisfaction through trust as the mediator variable. This explanatory research explains causal relationship between variables through hypothesis testing. Using purposive sampling method w...
| Main Author: | Umaamah ; Sunaryo SE., M.Si., Ph.D (-) |
|---|---|
| Format: | Book |
| Terbitan: |
Malang : Manajemen FEB - UB, 2018
Manajemen FEB - UB
, 2018
|
| Edition: | 1.1502020111105E+14 |
| Subjects: | |
| Online Access: |
http://digilibfeb.ub.ac.id/opac/detail-opac?id=53735 |
Internet
http://digilibfeb.ub.ac.id/opac/detail-opac?id=53735Lokasi
| Koleksi | OPAC Fakultas Ekonomi dan Bisnis Universitas Brawijaya |
|---|---|
| Gedung | Perpustakaan Universitas Brawijaya |
| Institusi | Universitas Brawijaya |
| Kota | MALANG |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |