KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir)
| Main Author: | Hodijah, - |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2015
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| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/2456/1/Halaman%20Awal.pdf http://eprints.polsri.ac.id/2456/2/BAB%20I.pdf http://eprints.polsri.ac.id/2456/3/BAB%20II.pdf http://eprints.polsri.ac.id/2456/4/BAB%20III.pdf http://eprints.polsri.ac.id/2456/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2456/6/BAB%20V.pdf http://eprints.polsri.ac.id/2456/7/Daftar%20Pustaka.pdf http://eprints.polsri.ac.id/2456/ |
Daftar Isi:
- The final report is about the quality of service PT Telkom Indonesia, Tbk Palembang on users speedy (Case Study villagage.Sialang, Sako, Suka Maju and 8 Ilir). The final report is made using questionnaires and research method literature. From the results the researchers obtained, there were 62 respondents with a percentage of 100%. These results indicate that the quality of service PT Telkom on five dimensions: tangible dimension by 85%, realibility by 78%, 80% responsiveness, assurance by 84% and empathy by 81%. Dimensions of service quality that is most dominant in PT Telkom Indonesia, Tbk is Tangible by 85%. From this condition should PT Telkom Indonesia, Tbk always maintain and improve the quality of service better