Tampilan Petugas: KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir)

KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir)

Main Author:	Hodijah, -
Format:	Thesis NonPeerReviewed Book
Bahasa:	eng
Terbitan:	, 2015
Subjects:	HB Economic Theory
Online Access:	http://eprints.polsri.ac.id/2456/1/Halaman%20Awal.pdf http://eprints.polsri.ac.id/2456/2/BAB%20I.pdf http://eprints.polsri.ac.id/2456/3/BAB%20II.pdf http://eprints.polsri.ac.id/2456/4/BAB%20III.pdf http://eprints.polsri.ac.id/2456/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2456/6/BAB%20V.pdf http://eprints.polsri.ac.id/2456/7/Daftar%20Pustaka.pdf http://eprints.polsri.ac.id/2456/

ctrlnum	2456
fullrecord	<?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.polsri.ac.id/2456/</relation><title>KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir) </title><creator>Hodijah, -</creator><subject>HB Economic Theory</subject><description>The final report is about the quality of service PT Telkom Indonesia, Tbk Palembang on users speedy (Case Study villagage.Sialang, Sako, Suka Maju and 8 Ilir). The final report is made using questionnaires and research method literature. From the results the researchers obtained, there were 62 respondents with a percentage of 100%. These results indicate that the quality of service PT Telkom on five dimensions: tangible dimension by 85%, realibility by 78%, 80% responsiveness, assurance by 84% and empathy by 81%. Dimensions of service quality that is most dominant in PT Telkom Indonesia, Tbk is Tangible by 85%. From this condition should PT Telkom Indonesia, Tbk always maintain and improve the quality of service better</description><date>2015-07</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/1/Halaman%20Awal.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/2/BAB%20I.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/3/BAB%20II.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/4/BAB%20III.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/5/BAB%20IV.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/6/BAB%20V.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.polsri.ac.id/2456/7/Daftar%20Pustaka.pdf</identifier><identifier> Hodijah, - (2015) KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir). Other thesis, Politeknik Negeri Sriwijaya. </identifier><recordID>2456</recordID></dc>
language	eng
format	Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book
author	Hodijah, -
title	KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir)
publishDate	2015
topic	HB Economic Theory
url	http://eprints.polsri.ac.id/2456/1/Halaman%20Awal.pdf http://eprints.polsri.ac.id/2456/2/BAB%20I.pdf http://eprints.polsri.ac.id/2456/3/BAB%20II.pdf http://eprints.polsri.ac.id/2456/4/BAB%20III.pdf http://eprints.polsri.ac.id/2456/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2456/6/BAB%20V.pdf http://eprints.polsri.ac.id/2456/7/Daftar%20Pustaka.pdf http://eprints.polsri.ac.id/2456/
contents	The final report is about the quality of service PT Telkom Indonesia, Tbk Palembang on users speedy (Case Study villagage.Sialang, Sako, Suka Maju and 8 Ilir). The final report is made using questionnaires and research method literature. From the results the researchers obtained, there were 62 respondents with a percentage of 100%. These results indicate that the quality of service PT Telkom on five dimensions: tangible dimension by 85%, realibility by 78%, 80% responsiveness, assurance by 84% and empathy by 81%. Dimensions of service quality that is most dominant in PT Telkom Indonesia, Tbk is Tangible by 85%. From this condition should PT Telkom Indonesia, Tbk always maintain and improve the quality of service better
id	IOS15200.2456
institution	Politeknik Negeri Sriwijaya
institution_id	186
institution_type	library:university library
library	Perpustakaan Politeknik Negeri Sriwijaya
library_id	333
collection	Perpustakaan Politeknik Negeri Sriwijaya
repository_id	15200
city	KOTA PALEMBANG
province	SUMATERA SELATAN
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first_indexed	2021-08-25T09:29:52Z
last_indexed	2021-08-25T09:29:52Z
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KUALITAS PELAYANAN JASA PT TELEKOMUNIKASI INDONESIA, TBK PALEMBANG PADA PENGGUNA SPEEDY (Studi Kasus Kel.Sialang, Kel.Sako, Kel. Suka Maju dan Kel. 8 Ilir)

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