PENILAIAN CUSTOMER POS EXPRESS PADA DIMENSI KUALITAS LAYANAN JASA DI PT POS INDONESIA CABANG MERDEKA PALEMBANG
| Main Author: | NURUL ARYATI, SEPTI |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2015
|
| Subjects: | |
| Online Access: |
http://eprints.polsri.ac.id/2402/1/COVER.pdf http://eprints.polsri.ac.id/2402/2/BAB%20I%20.pdf http://eprints.polsri.ac.id/2402/3/BAB%20II.pdf http://eprints.polsri.ac.id/2402/4/BAB%20III%20.pdf http://eprints.polsri.ac.id/2402/5/BAB%20IV.pdf http://eprints.polsri.ac.id/2402/7/BAB%20V%20.pdf http://eprints.polsri.ac.id/2402/8/DAFTAR%20PUSTAKA.pdf http://eprints.polsri.ac.id/2402/ |
Daftar Isi:
- The purpose of this final report is to know the percentage of assessment customer Pos Express on dimensions quality of service in PT Pos Indonesia branch Merdeka Palembang. With five dimensions quality of service which are tangible, realibility, responsiveness, assurance, and empathy. Data was gathered through a variety of techniques data collection, as an interview, observation and the distribution of a questionnaire that was given to 100 respondents consisting of customer Pos Express in PT Pos Indonesia branch Merdeka Palembang. The methodology that was used is a method of descriptive with a quantitative analysis. The methodology that was used is a method of descriptive with a quantitative analysis. The taking of sample technique uses the method of sampling incidental by using Liket Scale as a scale of measurement, then calculated to get the frequency relative (numbers of percentage) with using formulas of percentage. The result of the final report is an assessment customer Pos Express on dimensions quality of service in PT Pos Indonesia branch merdeka Palembang.