HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAAN PASIEN RAWAT JALAN PENGGUNA KARTU BPJS DI RUMAH SAKIT DAERAH IDAMAN KOTA BANJARBARU
| Main Authors: | Saputra, Adisurya, Ariani, Nurlita |
|---|---|
| Format: | Article info application/pdf |
| Bahasa: | eng |
| Terbitan: |
Akademi Keperawatan Yarsi Samarinda
, 2019
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| Online Access: |
https://akperyarsismd.e-journal.id/BNJ/article/view/1 https://akperyarsismd.e-journal.id/BNJ/article/view/1/4 |
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article-1 |
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| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAAN PASIEN RAWAT JALAN PENGGUNA KARTU BPJS DI RUMAH SAKIT DAERAH IDAMAN KOTA BANJARBARU</title><creator>Saputra, Adisurya</creator><creator>Ariani, Nurlita</creator><description lang="en-US">ABSTRAK
Mutu pelayanan kesehatan menunjukkan tingkat kesempurnaan pelayanan kesehatan dalam menimbulkan rasa puas pada diri pasien. Meningkatnya kesadaran masyarakat akan kesehatan mengakibatkan tuntutan terhadap peningkatan pelayanan kesehatan. Sedangkan isu-isu dan beberapa kasus yang&nbsp; beredar mengakibatkan&nbsp; persepsi masyarakat bahwa terdapat&nbsp; perbedaan pelayanan terhadap pasien peserta BPJS.Tujuan dari penelitian ini adalah untuk mengetahui apakah ada hubungan mutu pelayanan kesehatan dengan kepuasaan pasien pengguna kartu BPJS di Rumah Sakit Idaman Kota Banjarbaru.Jenis penelitian ini adalah survey eksplanatory dengan pendekatan cross sectional. Teknik yang digunakan dalam pengambilan sampel adalah purposive sampling yaitu teknik pengambilan sampel dengan pertimbangan tertentu. Jumlah sampelnya adalah 90.Penelitian ini menunjukkan ada hubungan antara mutu pelayanan kesehatan dimensi reliability (0,000&lt;0,005), dimensi assurance (0,000&lt;0,05), dimensi tangible (0,006&lt;0,05), dimensi empathy (0,000&lt;0,05), dimensi responsiveness (0,000&lt;0,05) dengan kepuasan pasien.Penelitian ini adanya hubungan mutu pelayanan kesehatan (reliability, assurance, tangible, empathy, dan responsiveness) dengan kepuasan pasien rawat jalan Rumah Sakit Idaman Kota Banjarbaru tahun 2018. Saran yang dapat diberikan yaitu mempertahankan mutu pelayanan rawat jalan Rumah Sakit Idaman Kota Banjarbaru&nbsp; melakukan survei kepuasan pasien berkala dan berkesinambungan.
&nbsp;
Kata Kunci : Mutu Pelayanan Kesehatan, Rawat jalan, Kepuasan Pasien.
&nbsp;
ABSTRAC
The quality of health services indicates healthcare perfection level in achieving patient’s satisfaction.. Increasing public awareness of health results in demands for improving health services. While issues and several outstanding cases resulted in public perception that there were differences in services for BPJS participal.The purpose of this study was to determine whether there was a relationship between the quality of health services and the satisfaction of patients of BPJS card users in the Idaman Hospital of Banjarbaru City.The type of this study is an explanatory survey with cross sectional approach. The techniques used in taking the sample is a purposive sampling which applied certain considerations in taking the sample. The number of sample is 90.The results of this study show that there is relation between the quality of health service dimension of reliability (0,000&lt;0,05), dimension of assurance (0,000&lt;0,05), tangible dimension (0,006&lt;0,5), empathy dimension (0,000&lt;0,05), responsiveness dimension (0,000&lt;0,05) with patient’s satisfaction.The conclusion of this study is the relationship of health service quality (reliability, assurance, tangible, empathy, and responsiveness) with patient satisfaction outpatient Idaman Hospital Banjarbaru City 2018. Advices given to maintain the service quality of Idaman Hospital Banjarbaru City. Moreover, periodic survey of patient’s satisfaction should be conducted to maintain continuous improvement.
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
Keywords : Health Service Quality, Outpatients, Patient’s Satisfaction</description><publisher lang="en-US">Akademi Keperawatan Yarsi Samarinda</publisher><date>2019-07-24</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>File:application/pdf</type><identifier>https://akperyarsismd.e-journal.id/BNJ/article/view/1</identifier><source lang="en-US">Borneo Nursing Journal (BNJ); Vol 1 No 1 (2019); 48-60</source><source>2654-8453</source><language>eng</language><relation>https://akperyarsismd.e-journal.id/BNJ/article/view/1/4</relation><rights lang="en-US">Copyright (c) 2019 Borneo Nursing Journal (BNJ)</rights><recordID>article-1</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other File:application/pdf File |
| author |
Saputra, Adisurya Ariani, Nurlita |
| title |
HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAAN PASIEN RAWAT JALAN PENGGUNA KARTU BPJS DI RUMAH SAKIT DAERAH IDAMAN KOTA BANJARBARU |
| publisher |
Akademi Keperawatan Yarsi Samarinda |
| publishDate |
2019 |
| url |
https://akperyarsismd.e-journal.id/BNJ/article/view/1 https://akperyarsismd.e-journal.id/BNJ/article/view/1/4 |
| contents |
ABSTRAK
Mutu pelayanan kesehatan menunjukkan tingkat kesempurnaan pelayanan kesehatan dalam menimbulkan rasa puas pada diri pasien. Meningkatnya kesadaran masyarakat akan kesehatan mengakibatkan tuntutan terhadap peningkatan pelayanan kesehatan. Sedangkan isu-isu dan beberapa kasus yang beredar mengakibatkan persepsi masyarakat bahwa terdapat perbedaan pelayanan terhadap pasien peserta BPJS.Tujuan dari penelitian ini adalah untuk mengetahui apakah ada hubungan mutu pelayanan kesehatan dengan kepuasaan pasien pengguna kartu BPJS di Rumah Sakit Idaman Kota Banjarbaru.Jenis penelitian ini adalah survey eksplanatory dengan pendekatan cross sectional. Teknik yang digunakan dalam pengambilan sampel adalah purposive sampling yaitu teknik pengambilan sampel dengan pertimbangan tertentu. Jumlah sampelnya adalah 90.Penelitian ini menunjukkan ada hubungan antara mutu pelayanan kesehatan dimensi reliability (0,000<0,005), dimensi assurance (0,000<0,05), dimensi tangible (0,006<0,05), dimensi empathy (0,000<0,05), dimensi responsiveness (0,000<0,05) dengan kepuasan pasien.Penelitian ini adanya hubungan mutu pelayanan kesehatan (reliability, assurance, tangible, empathy, dan responsiveness) dengan kepuasan pasien rawat jalan Rumah Sakit Idaman Kota Banjarbaru tahun 2018. Saran yang dapat diberikan yaitu mempertahankan mutu pelayanan rawat jalan Rumah Sakit Idaman Kota Banjarbaru melakukan survei kepuasan pasien berkala dan berkesinambungan.
Kata Kunci : Mutu Pelayanan Kesehatan, Rawat jalan, Kepuasan Pasien.
ABSTRAC
The quality of health services indicates healthcare perfection level in achieving patient’s satisfaction.. Increasing public awareness of health results in demands for improving health services. While issues and several outstanding cases resulted in public perception that there were differences in services for BPJS participal.The purpose of this study was to determine whether there was a relationship between the quality of health services and the satisfaction of patients of BPJS card users in the Idaman Hospital of Banjarbaru City.The type of this study is an explanatory survey with cross sectional approach. The techniques used in taking the sample is a purposive sampling which applied certain considerations in taking the sample. The number of sample is 90.The results of this study show that there is relation between the quality of health service dimension of reliability (0,000<0,05), dimension of assurance (0,000<0,05), tangible dimension (0,006<0,5), empathy dimension (0,000<0,05), responsiveness dimension (0,000<0,05) with patient’s satisfaction.The conclusion of this study is the relationship of health service quality (reliability, assurance, tangible, empathy, and responsiveness) with patient satisfaction outpatient Idaman Hospital Banjarbaru City 2018. Advices given to maintain the service quality of Idaman Hospital Banjarbaru City. Moreover, periodic survey of patient’s satisfaction should be conducted to maintain continuous improvement.
Keywords : Health Service Quality, Outpatients, Patient’s Satisfaction |
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KALIMANTAN TIMUR |
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