PENERAPAN KNOWLEDGE MANAGEMENT SYSTEM MENGGUNAKAN METODE CASE BASED REASONING (STUDI KASUS DIVISI RAM (RELIABILITY, AVAILABILITY, MAINTENANCE) PADA PT. PERTAMINA EP ASSET 2 FIELD ADERA)
Daftar Isi:
- Machine Maintenance management relies heavily on employees ' ability to handle problems that occur in the machine. Limited documentation and sharing knowledge causes employees to sometimes have difficulty getting solutions to problems that occur in the engine malfunction. The application of Knowledge Management System (KMS) can facilitate the documentation and sharing knowledge on the problem of frequent machine damage. The method used in this study refers to the KM methodology developed by Amrit Tiwana (1999) with the adjustment of the research of Kristofel Santa (2011) and the Case Based Reasoning method with the nearest Neighboard Restrival algorithm for The problem solving by utilizing previous experience on the case of settlement is deemed to facilitate the process of finding the best solution by calculating the proximity between new cases with the old case so that it can help in addressing Problems with machine damage. From the results of this research, there are several features that manage knowledge, problem solving, knowledge search and manage rewards.