Daftar Isi: PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA JASA PENGIRIMAN BARANG J&T EXPRESS DI PALEMBANG

Main Authors:	PUTRIYANTI, MEY SISKA, Nofiawaty, Nofiawaty, Nailis, Welly
Format:	Thesis NonPeerReviewed Book
Bahasa:	ind
Terbitan:	, 2020
Subjects:	HD3611-4730.9 Industrial policy. The state and industrial organization Including licensing of occupations and professions subsidies inspection government ownership municipal services LC65-67.68 Economic aspects of education
Online Access:	http://repository.unsri.ac.id/26690/1/RAMA_61201_01011381720018_0008116904_0010077404_07_lamp.pdf http://repository.unsri.ac.id/26690/2/RAMA_61201_01011381720018_0008116904_0010077404_06_ref.pdf http://repository.unsri.ac.id/26690/3/RAMA_61201_01011381720018_0008116904_0010077404_05.pdf http://repository.unsri.ac.id/26690/4/RAMA_61201_01011381720018_0008116904_0010077404_04.pdf http://repository.unsri.ac.id/26690/5/RAMA_61201_01011381720018_0008116904_0010077404_03.pdf http://repository.unsri.ac.id/26690/6/RAMA_61201_01011381720018_0008116904_0010077404_02.pdf http://repository.unsri.ac.id/26690/7/RAMA_61201_01011381720018_01_front%20ref.pdf http://repository.unsri.ac.id/26690/8/RAMA_61201_01011381720018_TURNITIN.pdf http://repository.unsri.ac.id/26690/9/RAMA_61201_01011381720018.pdf http://repository.unsri.ac.id/26690/

Daftar Isi:

The purpose of study is to identify and analyze the influence ofservice quality on customer loyalty in J&T Express freight forwarding service in Palembang and the dominant variable effect to customer loyaty. The population and the sample in this study were102customersJ&T Express freight forwarding service in Palembang. Data collection used questionares to all customers that have been tested for validity and reliability. The analysis used multiple linear regression analysis. The result showed that variable tangible (X1), Reliable (X2), Responsiveness (X3), Assurance (X4), Empaty (X5) simultaneously effect significantly by 60,7% on customer loyalty in J&T Express freight forwarding service in Palembang, while 39,3% were influence by other factors. Partially known that empaty variable (X3) has a dominant influence by 0,731 to customer loyalty (Y) in J&T Express freight forwarding service in Palembang