GAMBARAN TINGKAT KEPUASAN PASIEN PASCA EKSTRAKSI GIGI YANG DILAKUKAN OLEH DOKTER GIGI DI PUSKESMAS DEMPO, PALEMBANG
Daftar Isi:
- Background:Patients satisfaction is an subjective value against the service quality that been given by the dentists. The scoring of health service quality that been performed by dentist can be evaluate from five dimension : tangibles, reliability, responsiveness, assurance, and empathy. Five dimension of service quality can be measured with SERVQUAL (Service Quality) method, which is one of the instrument for measuring the quality of a service that been give. The purpose of this study is to know the level of patients satisfaction of tooth extraction service quality performed by dentist in Puskesmas Dempo Palembang. Methods: This analytic observational study with cross-sectional design involved 79 adult aged 18-65 years old and senior citizen aged 66-79 years old at Puskesmas Dempo Palembang. Recorded in medical records as patients of tooth extraction, using infiltration and block anesthesia, patients fill in the questionnaire that been given by the researcher. Result:Results showed that most of thepatients is really satisfied with the service that been given by dentist at Puskesmas Dempo Palembang, whether it is from the dimension of tangibles (100%), reliability (89%), responsiveness (87%), assurance (92%), or empathy (84%). Conclusion: Patients in Puskesmas Dempo Palembang is extremely satisfied with the tooth extraction service that been given by the dentist in Puskesmas Dempo Palembang.