EFEKTIFITAS KOMUNIKASI INTERPERSONAL (STUDI PADA KARYAWAN PT. PELABUHAN INDONESIA (PERSERO) CABANG II PALEMBANG PERIODE 2018)
Daftar Isi:
- This research is motivated by the problem of the diversity of employee characteristics that have an impact on the variety of interpersonal communication that is intertwined, and the existence of employee awarding events which are held once a year, whose impact can divide employee relations due to too much focus on existing competencies. Therefore, the formulation of the problem arises how the effectiveness of interpersonal communication among fellow employees of PT. Pelabuhan Indonesia (Persero) Branch II Palembang. While the type of this research is quantitative descriptive research type. This research was conducted with a population of 126 people and using the Slovin formula in Burhan Bungin found a sample of 57 respondents namely employees at PT. Port of Indonesia (Persero) Branch II Palembang. and carried out between April and October 2018. And the data collection method was completed by the method of distributing questionnaires and observations. From the results of the study it was found that the effectiveness of interpersonal communication between fellow employees. This is indicated by the results of a study stating that employees are considered good in 5 elements of interpersonal communication effectiveness, namely: openness, empathy, supportiveness, positiveness, and equality.