Daftar Isi:
  • Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry Boon-Liat Cheng 99-112 Antecedents to Intention to Engage in the Online Negative Word-of-Mouth Communication Dien Mardhiyah, Basu Swastha Dharmmesta, B. M. Purwanto 113-132 Do Private Firms Outperform SOE Firms after Going Public in China Given their Different Governance Characteristics? Shenghui Tong, Eddy Junarsin 133-170 Examining the Effects of Presentation Patterns, Orders, and Information Types in Investment Decision Making Luciana Spica Almilia, Jogiyanto Hartono, . Supriyadi, Ertambang Nahartyo 171-182 Factors Affecting Poor Strategy Implementation Muh. Darmin Ahmad Pella, Ujang Sumarwan, Arief Daryanto, . Kirbrandoko 183-204