Pengaruh Produk, Biaya Operasional Dan Kenyamanan Terhadap Kepuasan Pelanggan (Pada Pasar Modern Bintaro Jaya)
| Main Author: | Arif Rahman, . |
|---|---|
| Format: | Lainnya NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
Universitas Pamulang
, 2017
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| Subjects: | |
| Online Access: |
http://eprints.unpam.ac.id/4700/1/COVER.doc http://eprints.unpam.ac.id/4700/2/BAB%20I.doc http://eprints.unpam.ac.id/4700/3/BAB%20II.doc http://eprints.unpam.ac.id/4700/4/BAB%20III.doc http://eprints.unpam.ac.id/4700/5/BAB%20V.doc http://eprints.unpam.ac.id/4700/6/BAB%20IV.doc http://eprints.unpam.ac.id/4700/7/JURNAL.doc http://eprints.unpam.ac.id/4700/ |
Daftar Isi:
- Arif Rahman Is sharp-witted, NIM: 2014520131, “ Product influence, Net-operating cost and convenience to Customer satisfaction On Bintaro's Jaya Modern Market ”. This research intent to know product influence, net-operating cost and convenience to customer satisfaction On Bintaro's Jaya Modern Market. Method that is utilized is descriptive with asosiatif's approaching, meanwhile for contents of analysis was utilized to test instrument, classic assuming quiz, good affecting quiz affecting partially and also simultan's ala. Condition of Bintaro's Modern Market based Dignity on respondent comment about product variable, net-operating cost, convenience and customer satisfaction in common in good criterion, that thing figures that product as kiosk, shop, prasarana's medium, net-operating cost as telephone, hygiene, convenience in shopping have is in god condition but be still need is inproved . Available positive influence and significant among product to customer satisfaction as big as 45,6%. Significant's acquired hypthosts testing 0,000< 0,05 thuses h 1 accepted by its mean exists positive influence and significant among product to customer satisfaction. Available positive influence and significant among net-operating cost to customer satisfaction as big as 23,8%. Significant's acquired hypthosts testing 0,004< 0,05 thuses h 1 accepted by its mean exists positive influence and significant among net-operating cost to customer satisfaction. Available positive influence and significant among convenience to customer satisfaction as big as 20,5%. Significant's acquired hypthosts testing 0,011< 0,05 thuses h 1 accepted by its mean exists positive influence and significant among convenience to customer satisfaction. Available positive influence and significant is simultan's ala among product, net-operating cost and convenience to customer satisfaction with affecting contribution as big as 45,1%. Significant's acquired hypthosts testing 0,000< 0,05 so h 1 accepted by its mean exists positive influence and significant among product, net-operating cost and convenience to customer satisfaction. Key word: Product, Net-operating cost, Convenience, Customer satisfaction