The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender

Main Authors: Hunik Sri Runing Sawitri, Handrio Adhi Pradana
Format: Journal
Terbitan: Fakultas Ekonomi Universitas Islam Indonesia , 2015
Subjects:
Online Access: http://library.ibn.ac.id:80/jki/index.php?p=show_detail&id=3953
http://library.ibn.ac.id:80/jki/repository/ec3172015dac01cdda6bedc7444deaed.pdf
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Daftar Isi:
  • Artikel ini terdapat pada Jurnal Siasat Bisnis Volume 19 Nomor 2, 2015