THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: A CASE STUDY ON PASSENGER FERRY ROUTE BATAM-TANJUNG PINANG
| Main Authors: | Tarigan, Yulinda, Ulimaz, Putri Malva |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Politeknik Negeri Batam
, 2020
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| Online Access: |
https://jurnal.polibatam.ac.id/index.php/JABA/article/view/2103 https://jurnal.polibatam.ac.id/index.php/JABA/article/view/2103/1189 |