ANALISIS PENGARUH PENERAPAN CRITICAL NON-ESSENTIAL (CNE) TERHADAP KEPUASAN PASIEN POLI GIGI RUMAH SAKIT UMUM DAERAH RATU ZALEHA MARTAPURA
Daftar Isi:
- This study aimed to analyze the effect of simultaneous Critical non-Essentials (CNE) application, constituted of hospitality, comfort, punctuality, also performance and appearance of dental practitioner variables which was conducted to assess patient satisfaction on RSUD Ratu Zalecha Martapura dental clinic visitors. The method was analytic observational with cross sectional approach. Data were collected as primary quantitative data using questionnaires. Total samples of 60 respondents were chosen by simple random sampling. Data were analyzed using linier regression and multivariate regression tests.