Kualitas Pelayanan Perizinan pada Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Padang
| Main Authors: | Kristanti, Dwi, Murti, Purwaningdyah |
|---|---|
| Format: | Article info eJournal |
| Terbitan: |
Program Studi Ilmu Administrasi Negara FISIP UMRAH
, 2018
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| Online Access: |
http://ojs.umrah.ac.id/index.php/juan/article/view/687 |
Daftar Isi:
- This studyexamines thequality ofpublic servicesin theBoard of InvestmentandLicensingServices(BPMP2T) Padang Town. The theoryis usedasa knifeanalysis in this studyisthe conceptofpublicservice, excellent serviceandquality of service. The approachusedinthisresearchisquantitativedescriptiveapproach. The research datawasobtainedthroughquestionnairesandobservationtechniques. The respondentsof this studyof 100people. Descriptively, the qualityof serviceinBPMP2TPadang Town is good. Somevariableshave astronginfluenceinthe quality of services, such asphysicalVisibilityvariable, reliability, responsiveness.Meanwhile, the variableability, decency, security, access, the quality of service,communicationandunderstandingisveryweak.