The Influence of Employee Ability, Hospital???s Ethic and Leadership to Satisfaction through the Employee Commitment: A Study on Indonesian Type A Government Hospital
| Main Authors: | Mardiana, Ria, Djabir Hamzah, Syamsul Bahri |
|---|---|
| Terbitan: |
, 2013
|
| Subjects: | |
| Online Access: |
http://repository.unhas.ac.id/handle/123456789/5775 |
Daftar Isi:
- Aims: The aims of this study is to confirm the direct and indirect influence of employee ability, perceived of hospital???s ethic and leadership to the satisfaction of customer through employee commitment. Sample are hospital???s stakeholders that consist of paramedics (frontliners, doctors, and nurses) and inpatient of healthcare insurance. Study design: A survey instrument comprising a construct of employee ability, perceived hospital ethic, leadership to employee commitment and satisfaction of customer. By using the personal survey, data was collected from the paramedics, doctors, nurses and inpatient of healthcare insurance of type A government hospital. One hundred and sixty (160) respondents of paramedics, nurses (also take another function as frontliners) and doctors. Meanwhile one hundred and sixty (160) respondents of inpatient healthcare insurance, that clasified according to the classes of hospitalization services, altogether the sample are at total of 320 respondent. By using the self perception questionnaires and customer evaluation the influences among variables also analyzed by using the Structural Equation Modelling method. Methodology: This study include 160 sample paramedics (113 women, 47 men; age range 25 ??? 60 years), consist of 80 nurses and frontliners, 80 doctors (specialist and general doctors). This study also include 160 inpatients sample (88 women, 72 men; age range 23 ??? 68 years old) in the hospitalization of VIP and VVIP about 120 inpatients and regular class about 40 inpatients at Care Departmen of Type A Government Hospital at Makassar, Indonesia. Results: The results of the analysis shows that: (1) The survey instrument was shown to be reliable and valid according to the CR > 2, and p < 005; (2) The implementation of hospital???s ethic more emphasized on the paramedics and nurses (also as a frontliners); (3) The study proves a direct influences of employee ability, hospital???s ethic, leadership to employee commitment (0.10, 0.52, 0.072); to satisfaction (0.35, 0.094, 0.71); and indirectly influences to satisfaction through employee commitment (-0.54). Conclusions: Universal conclusions of the study proves the empirical test of a direct and indirect influences among variables construct that consist of employee ability, hospital???s ethic, leadership to employee commitment upon satisfaction of inpatient Type A Government Hospital