PENERAPAN PRINSIP-PRINSIP PELAYANAN PUBLIK DALAM PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK PADA KABUPATEN SIDENRENG RAPPANG
| Main Authors: | Sellang, Kamaruddin, Tuwu, Lahibu, Basri, Muhammad |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Lembaga Penelitian dan Publikasi Nobel Indonesia
, 2016
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| Online Access: |
https://e-jurnal.stienobel-indonesia.ac.id/index.php/akmen/article/view/73 https://e-jurnal.stienobel-indonesia.ac.id/index.php/akmen/article/view/73/77 |
Daftar Isi:
- The main study in this research is the application of the principles of public service in the service of the electronic identity card. The population in this research that people are obtaining an identity card as 211.104orang. Samples were taken of 100 people using the formula slovin. This type of research is descriptive kuantitatif.Data collected through observation, literature, and questionnaires. The data collected are statistically processed, and then analyzed by quantitative descriptive. The results showed the effect of the application of the principles of public service to service quality electronic identity cards in Sidenreng Rappang amounted to 85.60%, including criteria for "sangatbaik". If the principles of public service applied, will drive performance improvement pengawai, so the effect both on the quality of service. The application of the principles of public service together with the performance of employees, a significant effect on the quality of service influence 64.4% including the criteria of "good". If the principles of public service carried out jointly performance of employees, then it can improve the quality of service. Keywords: Principles of public services and quality of service.