Analisis Kinerja Pegawai guna Menunjang Kinerja Organisasi dalam Memberikan Pelayanan Masyarakat
| Main Authors: | Hidayati, Siti Noor, Syamyudi, Syamyudi |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Universitas Proklamasi 45 Yogyakarta
, 2017
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| Subjects: | |
| Online Access: |
http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303 http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303/266 |
| ctrlnum |
article-303 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Analisis Kinerja Pegawai guna Menunjang Kinerja Organisasi dalam Memberikan Pelayanan Masyarakat</title><creator>Hidayati, Siti Noor</creator><creator>Syamyudi, Syamyudi</creator><subject lang="en-US">employee performance; organizational performance; customer satisfaction</subject><description lang="en-US">Employee of UPTD PKB Dinas Perhubkominfo Kabupaten Sleman in providing services of motor vehicle testing must meet the criteria as contained in the SK MENPAN No.63/2003 covering six criterias that are service procedure, service time, service cost, service product, infrastructure, and competence of service provider. Consumer satisfaction of the application of motor vehicles testing measured with five characteristics, that are tangibles, reliability, responsiveness, assurance, and empathy. The results of this research indicate that performance of employee in service will support organizational performance significanly (Z-test). The variables of organizational performance (service procedure, service time, service cost, service product, infrastructure, and competence of service provider) have an effect to increase consumer satisfaction of the application of motor vehicles test, partially (t-test) and also simultaneously (F-test). In this research, the dominant effect of customer satisfaction to organizational performance is infrastructure.</description><publisher lang="en-US">Universitas Proklamasi 45 Yogyakarta</publisher><contributor lang="en-US"/><date>2017-06-30</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>File:application/pdf</type><identifier>http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303</identifier><identifier>10.30588/jmp.v6i2.303</identifier><source lang="en-US">Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship; Vol 6, No 2 (2017); 65-76</source><source lang="id-ID">Jurnal Maksipreneur; Vol 6, No 2 (2017); 65-76</source><source>2527-6638</source><source>2089-550X</source><source>10.30588/jmp.v6i2</source><language>eng</language><relation>http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303/266</relation><rights lang="en-US">Copyright (c) 2017 Siti Noor Hidayati, Syamyudi Syamyudi</rights><rights lang="en-US">http://creativecommons.org/licenses/by/4.0</rights><recordID>article-303</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other File:application/pdf File Journal:Journal |
| author |
Hidayati, Siti Noor Syamyudi, Syamyudi |
| title |
Analisis Kinerja Pegawai guna Menunjang Kinerja Organisasi dalam Memberikan Pelayanan Masyarakat |
| publisher |
Universitas Proklamasi 45 Yogyakarta |
| publishDate |
2017 |
| topic |
employee performance organizational performance customer satisfaction |
| url |
http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303 http://ejournal.up45.ac.id/index.php/maksipreneur/article/view/303/266 |
| contents |
Employee of UPTD PKB Dinas Perhubkominfo Kabupaten Sleman in providing services of motor vehicle testing must meet the criteria as contained in the SK MENPAN No.63/2003 covering six criterias that are service procedure, service time, service cost, service product, infrastructure, and competence of service provider. Consumer satisfaction of the application of motor vehicles testing measured with five characteristics, that are tangibles, reliability, responsiveness, assurance, and empathy. The results of this research indicate that performance of employee in service will support organizational performance significanly (Z-test). The variables of organizational performance (service procedure, service time, service cost, service product, infrastructure, and competence of service provider) have an effect to increase consumer satisfaction of the application of motor vehicles test, partially (t-test) and also simultaneously (F-test). In this research, the dominant effect of customer satisfaction to organizational performance is infrastructure. |
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IOS5490.article-303 |
| institution |
Universitas Proklamasi 45 Yogyakarta |
| institution_id |
1796 |
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library:university library |
| library |
Perpustakaan Universitas Proklamasi 45 Yogyakarta |
| library_id |
1532 |
| collection |
Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship |
| repository_id |
5490 |
| subject_area |
Organization and Management/Organisasi dan Manajemen di Bidang Ilmu Sosial Cooperative/Koperasi Entrepreneurship/Kewirausahaan |
| city |
SLEMAN |
| province |
DAERAH ISTIMEWA YOGYAKARTA |
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IOS5490 |
| first_indexed |
2018-03-30T16:12:20Z |
| last_indexed |
2020-02-06T07:32:48Z |
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dc |
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1686356732571287552 |
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17.538404 |