Analisis Tata Kelola Teknologi Informasi Dengan Memanajemen Kinerja dan Kapasitas Sumber Daya TI Sebagai Usaha Meningkatkan Kepuasan Pelanggan Pada Kantor Pos Mataram
| Main Author: | Rengganis, Baiq Utari Puri |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://eprints.unram.ac.id/11511/1/JURNAL-Baiq%20Utari%20Puri%20Rengganis.pdf http://eprints.unram.ac.id/11511/ |
Daftar Isi:
- IT governance is a planning in implementing, managing and mapping information as organization's vision, mission and goals. Mataram Post Office is one of the companies that serve in services. To optimize services is requied a IT governance that can manage the performance and capacity of IT resources, IT infrastructure maintenance, monitor and evaluate IT performance. The IT governance design model at the Mataram Post Office refers to the COBIT 4.1 framework and focus on the IT processes: DS3, AI3, and ME1. The result of the research in the IT process DS3, AI3, and ME1 the maturity level at the current conditions is at an average of 3: Defined. For the desired of maturity level is in the average of 5: optimized. To handle the gap, made recommendations. The recommendations also equipped with an outcome measure, performance indicators and action plans as a guide in IT governance at the Mataram Post Office.