Hubungan Antara Reliability dan Responsiveness dengan Loyalitas Pasien di Ruang Rawat Inap
| Main Author: | Wati, Liza |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)
, 2018
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| Online Access: |
https://journal.ipm2kpe.or.id/index.php/JKS/article/view/311 https://journal.ipm2kpe.or.id/index.php/JKS/article/view/311/196 |
Daftar Isi:
- The purpose of this study was to determine the relationship of reliability and responsiveness of nursing with patient loyalty in the inpatient room of Tanjungpinang City Hospital. Research design with a correlational study approach. The results showed that more than half of the respondents came from the early adult age group of 38 people (57.6%), female sex (51.5%), highly educated (50%), and working (77.3%). Based on the distance of the respondent's residence, it is found that more than half of the respondents live far from the hospital (57.6%), in general respondents use insurance (83.3%). Based on treatment experience, it is known that more than half of patients have never been treated at Tanjungpinang City Hospital (57.6%). The results showed the perception of reliability (p = 0.008), and perception of responsiveness (p = 0.002). Conclusion, there is a significant correlation with patient loyalty, strength of relationship and positive direction. The most dominant variable is responsiveness. Keywords: Patient Loyalty, Nursing Services, Reliability, Responsiveness