ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS
| Main Author: | ARDILA, SYIFA AWLIA |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
|
| Subjects: | |
| Online Access: |
http://repository.fe.unj.ac.id/7513/1/Cover.pdf http://repository.fe.unj.ac.id/7513/2/Table_Of_Content.pdf http://repository.fe.unj.ac.id/7513/3/Chapter1.pdf http://repository.fe.unj.ac.id/7513/4/Chapter2.pdf http://repository.fe.unj.ac.id/7513/5/Chapter3.pdf http://repository.fe.unj.ac.id/7513/6/Chapter4.pdf http://repository.fe.unj.ac.id/7513/7/Bibliography.pdf http://repository.fe.unj.ac.id/7513/ |
| ctrlnum |
7513 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.fe.unj.ac.id/7513/</relation><title>ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS</title><creator>ARDILA, SYIFA AWLIA</creator><subject>Layanan Kantor (Office Services)</subject><subject>Manajemen Umum (General Management)</subject><subject>Manajemen Kontrol dan Kualitas (Control and Quality Management)</subject><description>SYIFA AWLIA ARDILA. 8143163718. Analysis of the Implementation of Service Duties at Customer Service PT. Swarna Securities Equator. Office Administration D3 study program. Faculty of Economics. State University of Jakarta.
This scientific work aims to find out the implementation of service tasks at the customer service of PT. Swarna equator securities. The method used by the author in this Scientific Work is a descriptive method by collecting data through observation and literature.
The results of the study found problems with the lack of customer service skills for customer service and high workload for customer service. It is well known that customer service is highly skilled, agile, and can serve customers well, namely understanding the tasks and their role in serving customers well and reducing the workload on customer service so that there are no time constraints in completing tasks.
Keywords: customer service, service, role</description><date>2019</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/1/Cover.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/2/Table_Of_Content.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/3/Chapter1.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/4/Chapter2.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/5/Chapter3.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/6/Chapter4.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7513/7/Bibliography.pdf</identifier><identifier> ARDILA, SYIFA AWLIA (2019) ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS. D3 thesis, Fakultas Ekonomi. </identifier><recordID>7513</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
ARDILA, SYIFA AWLIA |
| title |
ANALISIS PELAKSANAAN TUGAS PELAYANAN PADA CUSTOMER SERVICE PT. EKUATOR SWARNA SEKURITAS |
| publishDate |
2019 |
| topic |
Layanan Kantor (Office Services) Manajemen Umum (General Management) Manajemen Kontrol dan Kualitas (Control and Quality Management) |
| url |
http://repository.fe.unj.ac.id/7513/1/Cover.pdf http://repository.fe.unj.ac.id/7513/2/Table_Of_Content.pdf http://repository.fe.unj.ac.id/7513/3/Chapter1.pdf http://repository.fe.unj.ac.id/7513/4/Chapter2.pdf http://repository.fe.unj.ac.id/7513/5/Chapter3.pdf http://repository.fe.unj.ac.id/7513/6/Chapter4.pdf http://repository.fe.unj.ac.id/7513/7/Bibliography.pdf http://repository.fe.unj.ac.id/7513/ |
| contents |
SYIFA AWLIA ARDILA. 8143163718. Analysis of the Implementation of Service Duties at Customer Service PT. Swarna Securities Equator. Office Administration D3 study program. Faculty of Economics. State University of Jakarta.
This scientific work aims to find out the implementation of service tasks at the customer service of PT. Swarna equator securities. The method used by the author in this Scientific Work is a descriptive method by collecting data through observation and literature.
The results of the study found problems with the lack of customer service skills for customer service and high workload for customer service. It is well known that customer service is highly skilled, agile, and can serve customers well, namely understanding the tasks and their role in serving customers well and reducing the workload on customer service so that there are no time constraints in completing tasks.
Keywords: customer service, service, role |
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IOS5140.7513 |
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Universitas Negeri Jakarta |
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PBE Fakultas Ekonomi Universitas Negeri Jakarta |
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Repository Fakultas Ekonomi Universitas Negeri Jakarta |
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JAKARTA TIMUR |
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DKI JAKARTA |
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2019-06-20T17:53:19Z |
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2019-08-01T15:12:40Z |
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dc |
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1686312897681031168 |
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17.538404 |