PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP NIAT BELI ULANG DENGAN KEPUASAN PELANGGAN SEBAGAI INTERVENING: KASUS PADA GERAI MINISO DI JAKARTA
| Main Author: | Agya Bestari, Gesha |
|---|---|
| Format: | Lainnya NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Fakultas Ekonomi
, 2019
|
| Subjects: | |
| Online Access: |
http://repository.fe.unj.ac.id/7320/1/cover.pdf http://repository.fe.unj.ac.id/7320/2/table%20of%20content.pdf http://repository.fe.unj.ac.id/7320/3/chapter%201.pdf http://repository.fe.unj.ac.id/7320/4/chapter%202.pdf http://repository.fe.unj.ac.id/7320/5/chapter%203.pdf http://repository.fe.unj.ac.id/7320/6/chapter%204.pdf http://repository.fe.unj.ac.id/7320/7/chapter%205.pdf http://repository.fe.unj.ac.id/7320/8/bibiliography.pdf http://repository.fe.unj.ac.id/7320/ |
| ctrlnum |
7320 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://repository.fe.unj.ac.id/7320/</relation><title>PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN
TERHADAP NIAT BELI ULANG DENGAN KEPUASAN PELANGGAN
SEBAGAI INTERVENING: KASUS PADA GERAI MINISO DI JAKARTA.</title><creator>Agya Bestari, Gesha</creator><subject>Student Paper</subject><subject>Manajemen (Management and Auxiliary Service)</subject><description>The purpose of this study was to determine the existence of positive and
significant influences between: 1) Product quality towards customer satisfaction;
2) Service quality towards customer satisfaction; 3) Customer satisfaction
towards repurchase intention; 4) Product quality towards repurchase intention;
5) Service quality towards repurchase intention; 6) Product quality towards
repurchase intention through customer satisfaction as intervening; 7) Service
quality towards repurchase intention through customer satisfaction as intervening
at Miniso Jakarta. Methods of collecting data using surveys with instruments in
the form of questionnaires. The research object was 225 respondents who had
bought and visited Miniso Jakarta at least twice in the past six months. The
results of the research data were processed and analyzed using SPSS version 22
and Structural Equation Model (SEM) LISREL version 8.80. The results of
hypothesis testing indicate a positive and significant influence between: 1)
Product quality towards customer satisfaction; 2) Service quality towards
customer satisfaction; 3) Customer satisfaction towards repurchase intention; 4)
Product quality towards repurchase intention; 5) Service quality towards
repurchase intention; 6) Product quality towards repurchase intention through
customer satisfaction as intervening; 7) Service quality towards repurchase
intention through customer satisfaction as intervening at Miniso Jakarta.</description><publisher>Fakultas Ekonomi</publisher><date>2019</date><type>Other:Other</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/1/cover.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/2/table%20of%20content.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/3/chapter%201.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/4/chapter%202.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/5/chapter%203.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/6/chapter%204.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/7/chapter%205.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://repository.fe.unj.ac.id/7320/8/bibiliography.pdf</identifier><identifier> Agya Bestari, Gesha (2019) PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP NIAT BELI ULANG DENGAN KEPUASAN PELANGGAN SEBAGAI INTERVENING: KASUS PADA GERAI MINISO DI JAKARTA. Fakultas Ekonomi, Universitas Negeri Jakarta. </identifier><recordID>7320</recordID></dc>
|
| language |
eng |
| format |
Other:Other Other PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
Agya Bestari, Gesha |
| title |
PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN
TERHADAP NIAT BELI ULANG DENGAN KEPUASAN PELANGGAN
SEBAGAI INTERVENING: KASUS PADA GERAI MINISO DI JAKARTA |
| publisher |
Fakultas Ekonomi |
| publishDate |
2019 |
| topic |
Student Paper Manajemen (Management and Auxiliary Service) |
| url |
http://repository.fe.unj.ac.id/7320/1/cover.pdf http://repository.fe.unj.ac.id/7320/2/table%20of%20content.pdf http://repository.fe.unj.ac.id/7320/3/chapter%201.pdf http://repository.fe.unj.ac.id/7320/4/chapter%202.pdf http://repository.fe.unj.ac.id/7320/5/chapter%203.pdf http://repository.fe.unj.ac.id/7320/6/chapter%204.pdf http://repository.fe.unj.ac.id/7320/7/chapter%205.pdf http://repository.fe.unj.ac.id/7320/8/bibiliography.pdf http://repository.fe.unj.ac.id/7320/ |
| contents |
The purpose of this study was to determine the existence of positive and
significant influences between: 1) Product quality towards customer satisfaction;
2) Service quality towards customer satisfaction; 3) Customer satisfaction
towards repurchase intention; 4) Product quality towards repurchase intention;
5) Service quality towards repurchase intention; 6) Product quality towards
repurchase intention through customer satisfaction as intervening; 7) Service
quality towards repurchase intention through customer satisfaction as intervening
at Miniso Jakarta. Methods of collecting data using surveys with instruments in
the form of questionnaires. The research object was 225 respondents who had
bought and visited Miniso Jakarta at least twice in the past six months. The
results of the research data were processed and analyzed using SPSS version 22
and Structural Equation Model (SEM) LISREL version 8.80. The results of
hypothesis testing indicate a positive and significant influence between: 1)
Product quality towards customer satisfaction; 2) Service quality towards
customer satisfaction; 3) Customer satisfaction towards repurchase intention; 4)
Product quality towards repurchase intention; 5) Service quality towards
repurchase intention; 6) Product quality towards repurchase intention through
customer satisfaction as intervening; 7) Service quality towards repurchase
intention through customer satisfaction as intervening at Miniso Jakarta. |
| id |
IOS5140.7320 |
| institution |
Universitas Negeri Jakarta |
| institution_id |
257 |
| institution_type |
library:university library |
| library |
PBE Fakultas Ekonomi Universitas Negeri Jakarta |
| library_id |
903 |
| collection |
Repository Fakultas Ekonomi Universitas Negeri Jakarta |
| repository_id |
5140 |
| city |
JAKARTA TIMUR |
| province |
DKI JAKARTA |
| shared_to_ipusnas_str |
1 |
| repoId |
IOS5140 |
| first_indexed |
2019-05-08T07:40:24Z |
| last_indexed |
2019-05-24T11:38:39Z |
| recordtype |
dc |
| _version_ |
1686312895770525696 |
| score |
17.538404 |