Learning Support Services: a Study of Students' Satisfaction in a Higher Education Institution
| Main Authors: | Muktiyanto, Ali, Hartati, Noorina, Hadiwidjaja, Rini Dwiyani, Irma, |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://repository.ut.ac.id/7350/1/AAOU2016-2.pdf http://repository.ut.ac.id/7350/ https://www.ut.ac.id/ |
Daftar Isi:
- A higher education institution that organize distance education system deal with challenges related to the services that can be provided for students. Distance education system requires students to have the ability to learn independently by utilizing a variety of learning support services provided by the institution. As an institution of higher education that implements distance education system, Universitas Terbuka (UT) has been providing a variety of learning support services, both in academic and non-academic area. This study aimed to analyze the various academic and non-academic services provided by UT that can affect students' satisfaction. The result showed that some types of services have satisfied the students; however, there are also somethings that need to be improved, especially in terms of academic services.