Perancangan kerangka dasar sistem informasi customer relationship management (CRM) dengan fokus utama pada customer retention program di PT Kereta Api (Persero)
| Main Author: | SUSENO, Kunto Ferial |
|---|---|
| Format: | Bachelors |
| Terbitan: |
Program Magister Teknik dan Manajemen Industri ITB
, 2007
|
| Subjects: | |
| Online Access: |
https://webpac.lib.itb.ac.id/search/detail/53221 |
Daftar Isi:
- xv, 139 lemb.: gamb., tab.; 29 cm.