Analisis Pengaruh Penanganan Complain Terhadap Loyalitas Nasabah (Studi Pada Pt. Bank Rakyat Indonesia (Persero) Tbk Cabang Soekarno Hatta Malang)
| Main Author: | Widosari, AnantyaningtyasLeonita |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/109321/1/Anantyaningtyas%20Leonita%20Widosari.pdf http://repository.ub.ac.id/109321/ |