Pengukuran Kualitas Pelayanan Terhadap Kepuasan Nasabah Menggunakan Importance-Performance Analysis (Studi Pada PT. Bank Jatim Cabang Batu)
| Main Author: | AzharPanduPraista |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2010
|
| Subjects: | |
| Online Access: |
http://repository.ub.ac.id/104905/1/051003535.pdf http://repository.ub.ac.id/104905/ |