KESENJANGAN (GAP) PELAYANAN DAN KEPUASAN KONSUMEN Studi Kasus Minimarket X di Jakarta Timur
| Main Author: | Irma Asriyal, Irma Sari; FE Universitas Pancasia & STIE Ahmad Dahlan Jakarta |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
STIE Ahmad Dahlan Jakarta
, 2013
|
| Online Access: |
http://ojs.stiead.ac.id/index.php/LQ/article/view/16 http://ojs.stiead.ac.id/index.php/LQ/article/view/16/pdf |
Daftar Isi:
- The man priorities that need to be considered by the marketers is to provide the best possible services to consumers. Good service for customer satisfaction. Above a level of customer satisfaction can be measured by comparing services between customer expectations of service quality they want with the fact that acceptance or perceived.