Problem Management of Service Operation I.T.I.L
| Main Author: | Aditiya Muaffan, 09011381520071 |
|---|---|
| Format: | Image NonPeerReviewed Archive |
| Bahasa: | eng |
| Subjects: | |
| Online Access: |
http://edocs.ilkom.unsri.ac.id/3188/1/Problem%20Management.jpg http://edocs.ilkom.unsri.ac.id/3188/ |
Daftar Isi:
- ITIL Problem Management is about more than just resolving Incidents; it takes into account the entire life cycle of a Problem. The Problem Management life cycle process flow can be structured to manage Problems that are initially reported as Incidents by users or service desk technicians via a self-service portal, over the telephone, via email, in person or Potential Problems that are automatically detected by ITSM personnel or technology before any Incident occurs.