Service Quality Measurement Though Higher Education Performance (HEDPERF) The Case od an Indonesian Public University
| Main Author: | Purwanto, Yuli |
|---|---|
| Format: | Book |
| Terbitan: |
Program Magister,Fakultas Ilmu Administrasi, Universitas Brawijaya
, 2019
|
| Subjects: | |
| Online Access: |
http://fia.ub.ac.id:80/katalog/index.php?p=show_detail&id=8880 |
Daftar Isi:
- the purpose of this study was to measure service quality performance based on student perception of higher education department service quality performance. the research used a higher education performance measurement scale. there were six structural factors/dimensions namely: non academic aspect, academic aspect, reputation access, program issues, and understanding. The research method used quantitative method with description approaches.