ANALISIS FAKTOR PENYEBAB KETERLAMBATAN PENGIRIMAN PRODUK ARNOTTS KE ALFAMART AREA JABODETABEK DAN BANTEN PT INTAN UTAMA LOGISTIK TAHUN 2015
| Main Authors: | Haryono, Haryono; STMT Trisakti, Sari, Lia Mulia; STMT Trisakti |
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| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
STMT Trisakti
, 2016
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| Subjects: | |
| Online Access: |
http://library.itltrisakti.ac.id/jurnal/index.php/JMBTL/article/view/79 http://library.itltrisakti.ac.id/jurnal/index.php/JMBTL/article/view/79/pdf_55 |
Daftar Isi:
- PT Intan Utama Logistics is a company engaged in the field of freight forwarding that its maintask, delivering goods using multiple modes of transportation available. As a freight forwardingservice company PT. Intan Utama Logistik should be able to provide the best services to meetthe needs of customers, one of which is in terms of timeliness of delivery of goods safely reachthe destination because it can affect the level of customer satisfaction. But in fact in the processof delivery of goods are still common problems, such as delays in delivery caused by variousfactors, including wage service trips within the scope of delivery, a factor congestion on landand the diversion of traffic flows, frequent damage to the fleet operational, operational fleet isnot in accordance with the needs and the goods component is lacking. This study aims todetermine the factors that cause delays in shipping products to alfamart Arnotts GreaterJakarta and Banten area at PT Intan Utama Logistik Year 2015. To find out the root of theproblem of delays in shipping products to alfamart Arnotts Greater Jakarta and Banten areaand the solution at PT. Intan Utama Logistik Year 2015. To find out effective measures orsolutions in addressing delays in shipping products to alfamart Arnotts Greater Jakarta andBanten area at PT. Intan Utama Logistik Year 2015. The data analysis techniques used by theauthor is a fishbone diagram or cause-effect diagram ,. the writer has the conclusions that canbe drawn as follows: (1) Total shipments (shipment) the PT Intan Utama Logistik in 2015amounted to 9280, goods were delivered (delivery) amounted to 7868 and the total of goods thatexperienced delays amounted to 1410 with the performance results achieved by 15:19%. (2)Analysis of the root cause of the problem is known 10 variables rated by the respondents thereare four variables that have problems with the average - average percentage of problematicfactor is> 43.66%. The four variables are problematic, namely Machines, Methods and Money.(3) Having found a major problem in this problem, there are several factors that cause delaythat disbursement of funds should wait for the decision of GM, the number of operational fleet isused to handle distribution activities are limited, the whole process delivery of goods should usetransport fleet and has become a liability to determine for courier service.