KINERJA PELAYANAN PEMERIKSAAN KAPAL BERBENDERA INDONESIA OLEH MARINE INSPECTOR
| Main Authors: | Saribanon, Euis; STMT Trisakti, Jaya Sakti, Reza Fauzi; STMT Trisakti |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
STMT Trisakti
, 2016
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| Subjects: | |
| Online Access: |
http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/85 http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/85/pdf_61 |
Daftar Isi:
- Tanjung Priok Harbormaster Office is a unit at the Sea General Directorate in the Ministry ofTransportation. This unit has a task to carry out surveillance and law enforcement in shipping.To know the service performance of vessel inspection, the Public Satisfaction Index is used, dueto PAN Ministerial Decree No. KEP-25 / M.PAN / 2/2004 on 24th February 2004 concerning onthe Guidelines of Public Satisfaction Index in the Service Unit of the Government Agency. Thisstudy aims to analyze the service performance of Indonesian vessel inspection by the MarineInspector to the level of Public Satisfaction Index at the Tanjung Priok Harbormaster OfficeJakarta. The result of the study shows that 1 from 14 indicators measured is still not good,which is the accuracy of time in vessel inspection. This means that the organization has lesscompetency in recruiting the Marine Inspectors or Marine Inspector Candidates. Theorganization also lacks of facilities and infrastructures to support the activities of vesselinspection, resulting the user dissatisfaction at the Tanjung Priok Harbormaster Office.