AN ANALYSIS OF THE LACK OF SOCIAL MEDIA ACCESS AND INFORMATION SERVICE BY CTC (CAWANGTOMANG- CENGKARENG) TOLL WAY USERS IN PT JASA MARGA (PERSERO) TBK
| Main Authors: | Kosasih, Suparwan Cecep; STMT TRISAKTI, Gunawan, Aang |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
STMT Trisakti
, 2016
|
| Subjects: | |
| Online Access: |
http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/78 http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/78/pdf_54 |
Daftar Isi:
- PT Jasa Marga (Persero) Tbk is a toll way developer in Indonesia. Jasa Marga has built andopened thirteen toll ways managed by nine branches and one subsidiary company, PT.Jakarta Outer Ring Road. The length of the toll ways is 496 km or 78% of the length of tollways in Indonesia which reached 630 km. PT. Jasa Marga, Tbk has 102 CCTV cameras and19 cameras on Cawang-Tomang-Cengkareng toll way. Knowing the influence of social mediaand information service on Cawang-Tomang-Cengkareng toll way that provided by PT. JasaMarga (Persero) Tbk was the purpose of this research. Questionnaire and field researchwere used in this research. The fishbone analysis was used to analyze the data. The result ofthis research showed that the socialization about toll road condition by social media andinformation service for user was not optimal. There were 14 of 30 respondents or 46.67%said Yes that they knew about the current traffic condition by social media and 13 of 30respondent or 43.33% said Yes that they knew about the current traffic conditions byinformation service. Due to the lack of socialization and cooperation with mass media causedtoll way users did not know about current traffic condition that made congetion on the tollway.