THE RELATIONSHIP BETWEEN DELAY HANDLING OF PASSENGER AND ON TIME PERFORMANCE OF ETIHAD AIRWAYS AT SOEKARNO HATTA INTERNATIONAL AIRPORT
| Main Authors: | Hasan, Husni; ITL Trisakti, Anggia, Ananda; ITL TRISAKTI, Sodikin, Alit; ITL TRISAKTI |
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| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
STMT Trisakti
, 2018
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| Subjects: | |
| Online Access: |
http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/176 http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/176/pdf_74 |
Daftar Isi:
- ABSTRACTOn time performance Etihad Airways is still below target. Therefore, in order to achieve the target,Etihad Airways decided punctuality as one of the fundamental missions of the company. Problempunctuality of departure and the airline Etihad airways in because a lot of factors one of them is a delayin the handling passenger. Delay handling passengers also included in the factors causing delays in thedeparture of aircraft Etihad Airways. This research purpose to analyze delay handling of passengerrelated on time performance departure Etihad Airways in Soekarno- Hatta Jakarta, for analyze theresearch authors using descriptive research by doing observations, survey and quistioner and The resultEtihad Airways should be improve the staff for make a good on time performance for their departure.78,76% the handling of passengers on Etihad Airways Jakarta has been quite good, on time performanceon Etihad Airways in Jakarta is quite good, but respondents also still no one answered the questionnairewith a response statement hesitation, the response did not agree, 40.99%, which means that although theon time performance of Etihad Airways in Jakarta is quite good but still there Etihad Airways constraintsexperienced in the timeliness of his departure