PENERAPAN METODE BALANCED SCORECARD UNTUK PENGUKURAN KINERJA PADA KANDATEL SURABAYA TIMUR PT. TELEKOMUNIKASI INDONESIA, TBK
| Main Author: | WIJAYANTI, FERONIKA |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2007
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/8308/1/PENERAPAN_METODE_BALANCED_SCORECARD_UNTUKPENGUKURAN_KINERJA_PADA_KANDATEL_SURABAYATIMUR_PT.pdf http://eprints.umm.ac.id/8308/ |
Daftar Isi:
- This research is a direct observation on Kandatel East Surabaya PT. Telekomunikasi Indonesia, with the title Application of the Balanced Scorecard Method For Measuring Performance In Kandatel East Surabaya PT. Telekomunikasi Indonesia. Where is PT. Telkom is a state-owned company engaged in telecommunications services that aim to build and develop the telecommunications business to the public in the broadest sense, in order to facilitate the smooth public relations both nationally and internationally. The purpose of this research is to explain how the Balanced Scorecard model is applied to the Kandatel East Surabaya PT. Telekomunikasi Indonesia in its efforts to improve corporate performance This type of research is case studies, ie research that is done by direct observation to study objects with intent to obtain data and information in accordance with the issues discussed. Methods of data collection was done by interviews and documentation. Analysis of the data used is the Balanced Scorecard and Analytic Models Hierarcy Process (AHP). The results showed that based on the analysis results using the Balanced Scorecard performance Kandatel Surabaya in East as a whole has been carried out in accordance with the procedures and measures according to existing theories. While based on the AHP model shows that the performance of companies that more priority is based on the performance of the financial perspective, because memikili highest priority value than others. Next is followed by performance based on customer perspective, the performance based on internal business process perspective and learning and growth perspective.