PERANCANGAN SISTEM PENGUKURAN KINERJA PERUSAHAAN TENAGA LISTRIK MENGGUNAKAN METODE BALANCED SCORECARD DAN OMAX (Studi Kasus PT. PLN ULP Ngoro Jombang)
| Main Author: | Rohimah, Fidia |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2020
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/61568/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/61568/2/BAB%20I.pdf http://eprints.umm.ac.id/61568/3/BAB%20II.pdf http://eprints.umm.ac.id/61568/4/BAB%20III.pdf http://eprints.umm.ac.id/61568/5/BAB%20IV.pdf http://eprints.umm.ac.id/61568/6/BAB%20V.pdf http://eprints.umm.ac.id/61568/7/BAB%20VI.pdf http://eprints.umm.ac.id/61568/8/LAMPIRAN.pdf http://eprints.umm.ac.id/61568/ |
Daftar Isi:
- This study aims to determine and measure the company's performance is considered to be lacking because the measurement is not yet on target and provides recommendations for improvements to improve the company's future performance. The study was conducted at an electric power company. In solving performance problems, researchers use the Balanced Scorecard model for design and the Analytical Hierarchy Process for weighting and measuring company performance using the Objective Matrix with evaluations using the Traffic Light System. Research results (1) The design of a performance system using the balanced scorecard technique can be used as an alternative measurement of company performance, related to performance measurement indicators that have not been used by the company. Here are 20 indicators that researchers use to increase profitability, current ratio, acid test ratio, the percentage reduction in arrears, the percentage increase in doubtful accounts collection, the percentage of customer satisfaction, the percentage of old customers, the percentage of additional customers, the percentage of acceleration of customer connection, system average interruption duraction index, system average interruption frequency index, service operation processes of connecting new customers, response time, recovery time, the level of the number of customers examined, the level of customer found, the level of income Kwh, the number of employee competency training, the number of employees present on time, employee productivity level for each period (2) 10 KPIs in green 7 KPIs in yellow and 3 KPIs in red. The overall company performance value of 5.85 (yellow) which means good but still needs to be improved again.