Gambaran Komunikasi Terapeutik Perawat di Ruang Rawat Inap Kelas I, II dan II RS Tk. II dr. Soepraoen Malang
Daftar Isi:
- Background: The lack of communication between Hospital staff both doctors and nurses to patients and families is one of the reasons for patient and family complaints during hospitalization at the Hospital. This is due to the lack of awareness of the importance of communication by nurses and the nurses' low experience of theories, concepts and the importance of therapeutic communication in providing nursing care. The phenomenon that occurs in one of the inpatients at Hospital Tk. II dr. Soepraoen Malang, 2 of 4 nurses who were carrying out the morning shift said they forgot the therapeutic communication theory, and the 4 nurses did not do the orientation and termination stages, the nurse also said that therapeutic communication was only important for certain patients, namely only for patients who difficult to communicate with nurses. The purpose of this study was to determine the description of the implementation or therapeutic communication actions of nurses in each phase in the inpatient rooms of Class I, II and III of Hospital Tk. II dr. Soepraoen Malang. Method: The design of this study uses quantitative descriptive. The sampling technique used was accidental sampling. The number of samples were 53 nurses on duty in class I, II and III inpatient rooms and data collection tools using observation sheets that were modified by the researchers themselves. Result: The results of the description of the implementation of therapeutic communication in the Pre-Taction Phase are categorized as good (60%), the Orientation Phase is categorized as poor (57%), the Work Phase is categorized as good (96%), the Termination Phase is categorized as good (72%) and for Facial & Motion Expressions the body is categorized as good (100%). The average age of research subjects at 32 years with a minimum age of 25 years and a maximum of 49 years, with a Bachelor of Nursing education (n = 8, 15%) and D3 nursing (n = 45, 84.9%) then for the male sex men (n = 17, 32%) and women (n = 36, 67.9%). Conclusion: From the results of the data obtained show that the Pre-Treatment Phase is categorized as good, the Orientation Phase is categorized as bad, the Work Phase is categorized as good, the Termination Phase is categorized as good and for Facial & Body Expressions the categorization is good.