HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT SYUHADA' HAJI BLITAR
| Main Author: | Wijaya, Nova Dhika |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2020
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/58569/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/58569/2/BAB%201.pdf http://eprints.umm.ac.id/58569/3/BAB%202.pdf http://eprints.umm.ac.id/58569/4/BAB%203.pdf http://eprints.umm.ac.id/58569/5/BAB%204.pdf http://eprints.umm.ac.id/58569/6/BAB%205.pdf http://eprints.umm.ac.id/58569/7/BAB%206.pdf http://eprints.umm.ac.id/58569/8/BAB%207.pdf http://eprints.umm.ac.id/58569/9/LAMPIRAN.pdf http://eprints.umm.ac.id/58569/ |
Daftar Isi:
- Background: The quality of health services is the excellence of health service that meets for standard of profession and services. The quality of health services is measured by five dimensions: reliability, assurance, tangible, empathy, responsiveness. The final purpose of the quality of health services is the patient satisfaction. Purpose: To determine the relationship between the quality of health services and patient satisfaction at Syuhada Haji Blitar Hospital. Method: Quantitative observational analytic study with cross sectional approach. Sample was obtained from Syuhada’ Haji Blitar Hospital that meets for inclusion criteria. Results and Discussion: Based on the bivariate analysis test results using Kendall's tau test on SPSS version 24, the results obtained P = 0,000 (P <0.05) which states that there was relationship between the quality of heatlh services and patient satisfaction. It shows that the quality of health care significantly impact on patient satisfaction. If the quality of service provided is good, patient will be satisfied, and otherwise. Conclusion: There was relationship between the quality of health services and the level of satisfaction of patients. The good quality of health services produces high level patient satisfaction.