SISTEM PELAYANAN PENGADUAN ONLINE ERA OTONOMI DAERAH (Studi Pada Dinas Komunikasi dan Informasi Kota Malang)
| Main Author: | Rizaldi, Mufti |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/58387/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/58387/2/BAB%20I.pdf http://eprints.umm.ac.id/58387/3/BAB%20II.pdf http://eprints.umm.ac.id/58387/4/BAB%20III.pdf http://eprints.umm.ac.id/58387/5/BAB%20IV.pdf http://eprints.umm.ac.id/58387/6/BAB%20V.pdf http://eprints.umm.ac.id/58387/7/LAMPIRAN.pdf http://eprints.umm.ac.id/58387/ |
Daftar Isi:
- Online complaints service in Malang City is an integrated public service based online. Malang City government named online services in Malang City as online means that Malang City community can complain to Malang City Government precisely in Malang City Communication and Information Office regarding public services or bad public facilities so that they can be repaired properly. With online services that should be more efficient and accountable not with the Malang City government, which is still slow, even though the community complains through online obstruction. The research method used in this study is a qualitative research method using descriptive research, namely that the explanations presented in this paper can be conveyed well and easily understood. The sources of data in qualitative research are primary data sources and secondary data sources. The location of the study was conducted at the Malang City Communication and Information Service The results of the study indicate that the complaints service system online or better known as online inverse Malang City is a forum for the people of Malang City to report or complain about public facilities, the Malang City government is slow in responding to reports reported by the public. so that it is not directly responded by ordinary employees, then the unclear reporting is a form of the slow verification process, as well as the number of reports from the public that should not be the responsibility of the Malang City Government but the East Java Provincial Government. From the findings in the field, it can be concluded that the slow implementation of the report through online constraints, because it must be the answer from the leadership if it is indeed the answer of authority from the leadership, then the applicant who reports the format of explanation is unclear.